Service Designer & Research Leader
I translate deep user insights into actionable strategies that redefine service ecosystems, driving measurable business growth and improving user outcomes.
Career Impact Dashboard
Career Journey
Data-Driven Success Stories
Service Redesign: Credentialing Process
Led the redesign of the ‘Cred Finder’ service, drastically cutting down creation time.
Gamification Impact: User Engagement
Redesigned the gamification service at 7 Cups to combat user churn and improve retention.